Thank you for using TruckMind, the trucking management system provided by Wrab Tech Inc. We strive to provide a high-quality service to our customers. However, if you are not satisfied with your purchase or need to request a refund, please review our refund policy below:
1. Subscription Refunds:
1.1 Monthly Subscriptions: For monthly subscription plans, you may request a refund within 7 days of your initial purchase. After 7 days, refunds for monthly subscriptions are not available.
1.2 Annual Subscriptions: For annual subscription plans, you may request a refund within 30 days of your initial purchase. After 30 days, refunds for annual subscriptions are not available.
1.3 Refund Eligibility: To be eligible for a refund, you must provide proof of purchase and demonstrate that you have not fully utilized the services provided by TruckMind. Refunds may be subject to a prorated deduction based on the period of use.
2. One-Time Purchases:
For one-time purchases, such as add-ons or additional features, refunds are generally not available unless there are extenuating circumstances. If you believe you have a valid reason for a refund on a one-time purchase, please contact our customer support team to discuss your situation.
3. Refund Process:
To request a refund, please contact our customer support team at info@truckmind.com. We will review your request and respond within a reasonable time frame. If your refund request is approved, we will initiate the refund to your original method of payment.
4. Payment Process:
All payments made for TruckMind services will be processed through Wrab Tech Inc.'s designated bank account. Please note that Wrab Tech Inc. handles the payment processing, and your payments will be reflected as such on your financial statements.
5. Non-Refundable Items:
Certain items are non-refundable, including but not limited to:
> Services already rendered or provided.
> Customizations or modifications made specifically for your account.
> Any third-party fees or charges incurred during the use of TruckMind.
6. Changes to the Refund Policy:
We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on TruckMind.com. By continuing to use our services after such changes, you indicate your acceptance of the updated refund policy.
If you have any questions or need further clarification about our refund policy, please contact our customer support team at info@truckmind.com.